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The User may return the products purchased through the Website when:
  1. Exclusively for cases of defective products, within the warranty period specified for purchased products. In this case it is 1 day after the delivery of the product.

The process of returning the Products will be as follows:

  1. The User must contact the MEXYCANDI SA DE CV customer service center within of the established term requesting the return of the products and providing, name and surname, order number, names of products to be returned, attaching photographs that demonstrate that the item was broken or defective, address where the products. In the event that the return is due to the product or products being defective or it is a different product than the one purchased through the Website, the User must also express said circumstance, as well as mention, where appropriate, the defects of the products, (in thereafter the "Request for Return").
  2. Once the Return Request is approved, MEXYCANDI SA DE CV will send the User a guide for shipping through the corresponding transport company.
  3. The User shall, where appropriate, package the product in its original box or packaging, print and deliver the guide, as well as the Products in their original packaging or box to the Company Transporter on the date scheduled for this purpose.